Cancellation Policy

Last updated: 9 April 2025

Thank you for choosing Digi Weigh Private Limited (“Digiweigh”, “we”, “our”, “us”). We value our customers and aim to provide a transparent and hassle-free cancellation process.

1. Order Cancellation by Customer

• Customers may request cancellation of their order within 24 hours of placing the order or before dispatch, whichever is earlier.
  
• To cancel an order, please contact us immediately via email at info@digiweigh.in or call us at +91 77523 51283 / +91 75666 65001 / +91 92388 89001.
  
• Cancellation requests after dispatch will not be entertained.
  
• Customized, specially manufactured, or specially ordered products are non-cancellable once the order is confirmed.
  

2. Order Cancellation by Digiweigh

• We reserve the right to cancel any order due to unavailability of stock, incorrect product listing, pricing errors, or unforeseen circumstances.
  
• In such cases, customers will be notified, and a full refund will be initiated to the original mode of payment.
  

3. Refund Timeline

• Approved cancellations will be refunded within 7-10 business days after confirmation.
  
• Refunds will be made to the original payment method used at the time of purchase.
  

4. Non-Cancellable Items

• Products customized according to the customer’s specifications.
  
• Products already dispatched or delivered.
  
• Products altered or modified by the customer post-purchase.
  

5. Contact Information

For any questions regarding cancellations, please contact us:

📧 Email: info@digiweigh.in, sales@digiweigh.in
📞 Phone: +91 77523 51283 | +91 75666 65001 | +91 92388 89001
🌐 Website:  https://www.digiweigh.in/