Refund Policy

Last updated: 9 April 2025

At Digi Weigh Private Limited ("Digiweigh," "we," "our," "us"), customer satisfaction is our priority. Our Refund Policy outlines the terms under which refunds may be issued for orders placed through our website  https://www.digiweigh.in/ .

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product delivered is damaged, defective, or different from what was ordered.
  
• The product is eligible for return as per our Return Policy.
  
• The request for a refund is made within 2 days of product delivery.
  

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase.
  
• Customized, specially manufactured, or personalized products.
  
• Products damaged due to misuse, negligence, or unauthorized alterations.
  
• Products returned without original packaging, accessories, manuals, or certificates.
  

3. Refund Process

• Customers must submit a refund request by contacting us at info@digiweigh.in with the order details, issue description, and supporting photographs.
  
• Upon approval, the product must be returned in its original condition.
  
• Once the returned item is inspected and verified, the refund will be processed.
  

4. Refund Timeline

• Approved refunds will be initiated within 7-10 business days after the returned product is received and inspected.
  
• Refunds will be made by direct account transfer to the verified account details submitted by the customer.
  

5. Shipping Charges

• Original shipping charges are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective product).
  
• Return shipping costs are borne by the customer unless otherwise stated.
  

6. Contact Information

For any refund-related queries, please contact:

📧 Email: info@digiweigh.in, sales@digiweigh.in
📞 Phone: +91 77523 51283 | +91 75666 65001 | +91 92388 89001
🌐 Website:  https://www.digiweigh.in/