Shipping Policy

Last updated: 9 April 2025

At Digi Weigh Private Limited ("Digiweigh," "we," "our," "us"), we are committed to delivering your products safely and efficiently. This Shipping Policy outlines the terms under which shipping is handled when you place an order through our website  https://www.digiweigh.in/ .

1. Shipping Coverage

• We ship across India and to select international locations based on feasibility.
  
• For large industrial orders such as weighbridges, specific delivery terms will be discussed at the time of order confirmation.
  

2. Delivery Timeframes

• Standard products are typically dispatched within 7–15 business days after order confirmation and full payment.
  
• Custom-built, specially designed, or heavy-duty products may require longer lead times. Customers will be informed of estimated delivery timelines during order processing.
  
• Shipping and delivery timelines may vary based on location, availability, and transportation conditions.
  

3. Shipping Charges

• Shipping charges, if applicable, will be communicated at the time of order placement.
  
• For certain large products (such as weighbridges), freight charges will be borne either by the buyer or as per agreed contract terms.
  
• International shipping charges, customs duties, and taxes (if applicable) are the responsibility of the customer unless otherwise stated.
  

4. Order Tracking

• Upon dispatch, tracking details will be shared via email or phone for orders eligible for tracking.
  
• For large equipment deliveries, coordination will be done directly through our dispatch team.
  

5. Delivery

• Deliveries are made during standard business hours (Monday to Saturday, excluding public holidays).
  
• Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the shipment.
  
• Upon receipt, please inspect the shipment for any damage before signing the delivery receipt.
  

6. Damaged or Lost Shipments

• If you receive a shipment that is visibly damaged, please refuse delivery and immediately contact us at info@digiweigh.in or +91 77523 51283 / +91 75666 65001 / +91 92388 89001.
  
• If a shipment is lost in transit, we will initiate an investigation and offer an appropriate resolution.
  

7. Force Majeure

We shall not be responsible for delays or failures in delivery resulting from acts beyond our control, including but not limited to natural disasters, transportation disruptions, strikes, or governmental actions.

8. Contact Information

For shipping-related questions, please contact:

📧 Email: info@digiweigh.in, sales@digiweigh.in
📞 Phone: +91 77523 51283 | +91 75666 65001 | +91 92388 89001
🌐 Website:  https://www.digiweigh.in/